1, Listen – Usually the criticism will be coming from someone who genuinely wants to help you improve, so make sure you listen to what your critic has to say and try not to get too defensive.
2. Ask questions of the critic – This will help you evaluate whether this criticism is valid or not. Criticism can sometimes be genuine or given with an ulterior motive. Genuine criticism is a valuable tool for career development and there is always room for improvement.
3. Keep an open mind – Even if you don’t necessarily agree with the criticism, give it a try anyway – You never know, you might discover better ways of doing things.
4. Discuss – Discuss the criticism, how it arose and what improvements you can make to overcome it.
5. Invite criticism – Regularly invite feedback from your managers, supervisors and fellow colleagues. Make a point of asking how you are doing – you will may receive criticism, but you will be surprised at the amount of praise you are given.
6. Don’t take it personally – Remember, there is a difference between criticism that is intended to hurt you, and criticism that is intended to help you.
7. View criticism as feedback – This may help you to think of the criticism in a more constructive way and make improvements.
8. Don’t respond immediately – Take time to think about your response, and give it calmly.
9. Smile –Smiling will help you relax and think more positively about the situation.
10. Take ownership of your mistakes – When your critic brings to light a legitimate mistake you have made, don’t get defensive or make excuses. Take responsibility for your actions.
11. Say thank you – Once you have taken time out to consider the criticism, thank your critic. Think of it this way – this person has cared enough to let you know where you are going wrong and has suggested how you can remedy the situation.
12. Take action and follow up – Once you have received criticism, take steps to improve immediately. Then follow up with your critic to let them know how you are actively rectifying the situation. This demonstrates that you have listened to you critic and have respected what they have to say.
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